Security and Uptime Commitment

We monitor all servers and systems 24/7, 365 days a year. We have both in-house and commercial software keeping watch over our full infrastructure on three continents, and in the rare event when our technical staff has to take action, we do so within seconds of being notified. We take pride in the reaction speed of our on-site technicians, system administrators, and support staff, who always ensure that any potential incidents are handled immediately, while our customers are well-informed.

Your incoming email is protected by multiple advanced systems that work together to block viruses and spam. Our spam filters adapt based on your mailbox behavior, learning from what you mark or move. We also verify the reputation of sending servers using trusted real-time sources, including premium ones. To help ensure your emails reach major providers, we have implemented SPF and DKIM authentication by default. Your mailboxes can be completely secured by enabling two-factor authentication (2FA) for Webmail, and restricting non-webmail access over POP3/IMAP/SMTP.

When searching for a new hosting provider, it is reassuring to see that a lot of the companies out there advertise a respectable 99.9% uptime. What they won't tell you is that for one year, that remaining 0.01% percent amounts to almost nine hours. Our distributed uptime statistic is 99.997%, or a total downtime of 15 minutes!

We calculate downtime when it is caused by circumstances reasonably within our control, and when clients' sites are inaccessible as a result. We are not responsible for outages caused by network issues outside of our own networks and data centers, natural disasters, DDoS attacks, or problems that are local to your ISP and/or devices. Our routine server maintenance and upgrades are usually announced well in advance, and carried out within the scheduled maintenance windows. Outages during such periods are also not counted towards our servers' total downtime statistics.