Over 1,000,000 resolved tickets!

At ICDSoft, we place emphasis on superior customer care. Our staff is very experienced and always eager to assist you. More than 70% of our customers come to us referred by a current ICDSoft client. The reason is obvious - our support is simply the best!

Highly qualified and experienced professionals

Our Support Team comprises highly qualified and talented professionals with diverse backgrounds and experience in the IT field. All members of the support team have at least 5 years of experience, and are on senior level. They will make sure every question is answered to your satisfaction. You can ask anything you want, and your request will be addressed professionally and in a timely manner.

15-minute response guarantee for all support tickets

Is your current host taking days to return your tech support requests? We respond to each support ticket within 15 minutes, and to each email message within 1 hour. Guaranteed!

One more fact - our average ticket resolution time is 7 minutes. You read that correctly - our Support Team has processed more than 1,000,000 support tickets with 7 (seven) minutes response and resolution time.

24/7 state-of-the-art tech support ticketing system

Open a tech support ticket via an online, easy to use form. Then just allow several minutes to get an answer and resolution. The entire process is rather simple, and you will be notified by e-mail and an instant notification in your Account Panel once your ticket is answered. Your ticket history is available at a glance for future references, making it easy to find answers to previous questions.

Web agencies and resellers

Focus on your business while we take care of customer support for you. As our partner, your clients will get full white-label 24/7 support from our support team. Any billing and accounting questions will be redirected to you, but anything else will be handled by our support team quickly and professionally.