General Information

Included features with the service

For a full listing of current features, please refer to https://www.icdsoft.com/en/advanced-security
We are always trying to expand our service portfolio and include new features as soon as they are available.

Money-back guarantee

Our standard 100-day full money-back guarantee covers this service, too. You can request a full refund only in the following cases:
1. If you haven’t submitted any requests for Site Cleanup.
2. If we were unable to clean the website after a Site Cleanup request.

Covered services

This service covers a single website. The definition of a website can vary but, in general, a website is: 
1. A piece of software located in a single directory tree.
2. A piece of software that uses a single database with a single database prefix.
3. In the case of a dynamic website, the website is controlled through a single interface.

Once attached to a hosting account, the service cannot be transferred to another account. You would need to purchase the service for the other account separately.

WordPress Multisite installs

Since WordPress multisite installations share the same files and are hosted on a single account, we treat this as a single website.

Multiple compromised websites in a single account

On such occasions, you should purchase the service for each website/URL you want to utilize it.

Sites in subdomains and test/staging sites

For these sites, the same rules apply - if it is a separate website, you need to pay separately for each website cleanup. Contact us first, however, as if it is a development site, we may be able to copy over the cleaned website, in which case we won't charge you additionally.

Billing

The Site Cleanup is a subscription service, and it is paid on an annual basis. It is activated from the moment you pay for it for one year. If the service extends past the hosting subscription and you decide not to renew your hosting account associated with the service, the remaining months are considered void.