Thunderbird (IMAP & SMTP over SSL)

To manually configure Thunderbird to send and receive email using our servers via IMAP and SMTP over SSL/TLS, please follow the steps below:

1. Open Thunderbird on your device.
   
   
2. Select Tools > Account Settings from the main menu.
   
   
3. Click on Add Mail Account... from the Account Actions drop-down menu.
   
   
   
   
4. Enter the name that you would like to appear on the messages you send in the Your Name field, your email address (e.g. mailboxname@example.com) in the Email address field, and your email address password in the Password field. The Remember password checkbox should be selected by default.
   
   
   
   
   
5. Click on the Configure manually link, and multiple configuration fields should appear.
   
   
6. Enter the following details for INCOMING SERVER:
   
   • Protocol: Select IMAP from the drop-down menu.
   • Hostname: Enter the mail server hostname for your account (e.g. mail.your_server.com). You can find your account's mail server hostname listed in the hosting Control Panel > Mail Manager section > Setting up an e-mail program/application subsection.
   • Port: Enter port 993.
   • Connection security: Select SSL/TLS from the drop-down menu.
   • Authentication method: Select Normal password from the drop-down menu.
   • Username: Enter your full email address (e.g. mailboxname@example.com).
   
   For OUTGOING SERVER, enter the following details:
   
   • Hostname: Enter the mail server hostname for your account (e.g. mail.your_server.com). You can find your account's mail server hostname listed in the hosting Control Panel > Mail Manager section > Setting up an e-mail program/application subsection.
   • Port: Enter port 465.
   • Connection security: Select SSL/TLS from the drop-down menu.
   • Authentication method: Select Normal password from the drop-down menu.
   • Username: Enter your full email address (e.g. mailboxname@example.com).
   
   
   
   
7. Click on the Re-test button to have Thunderbird test the configuration settings you have entered. If Thunderbird cannot establish a connection to the OUTGOING SERVER, try to switch its Port and Connection security settings respectively to 587 and STARTTLS, and repeat the testing process.
   
   
8. Click on the Done button.
   
   
9. You will also need to configure the IMAP server directory to have your folders displaying correctly. To do this, navigate to Tools > Account Settings from the main menu.
   
   
10. Select Server Settings for your email address, and click on the Advanced button.
    
    
11. In the IMAP server directory field enter "INBOX" without the quotes.
    
    
    
    
12. Click on the OK button.