Professional Email Service

You can easily move your messages from your old hosting provider to our servers with our Copy mailbox tool in the Control Panel. All you need is IMAP access to your mailbox on the old server.

If the old host uses cPanel, you can use the Migration tool in the Control Panel to import your mailboxes from a cPanel backup.

Alternatively, if the other hosting provider can provide an archive of the emails in Maildir format, you can provide us with the file, and we will check if we can import your messages from it.

You can also move the messages via IMAP. You can move messages between servers via IMAP by using a mail program such as Thunderbird. You will need to configure two IMAP accounts for each mailbox in the mail program - one that connects to the old mail server, and one that connects to our server. Then you will be able to drag-and-drop messages between the servers. Note that you would first have to recreate the necessary mailboxes on our end through the Mail Manager in the Control Panel.

You can find instructions for configuring some of the most popular mail programs in our knowledge base section about configuring an e-mail program.

Yes, the antispam utilities on our servers include:

- Real-time blocking lists - messages from known spam sources are blocked at the SMTP level.
- SpamDyke/graylisting - filtering messages at the SMTP level based on DNS checks.
- SpamAssassin - content filtering based on predefined rules as well as blocking lists, including Bayesian classifier, allowing customers to mark messages as spam or ham by moving them to and out of the Junk Mail folder.
- Custom header filters that each of our customers can set to block messages from specific sources, or matching specific patterns.

More information about the anti-spam tools we offer is available in our spam protection documentation.

Yes, our email service is fully compatible with all email clients that support IMAP(S)/POP3(S) and SMTP. You can refer to our manuals for step-by-step instructions on setting up the most popular email clients.

We also have a video on setting up Apple Mail (for macOS 10.15) to connect to our email service:

We offer an in-house built Webmail interface that allows you to access your email account(s) in a web browser. To access the Webmail interface, please go to:

http://mbox.example.com

You need to replace example.com with your domain name. In order for this link to work, you need to have your domain name pointed to our hosting service already.

Yes, subaddressing is available on our servers. You can use the - (minus) sign to receive messages for multiple email addresses on a single email account.

To ensure your emails reach their intended recipients and don't end up in spam folders, we automatically configure SPF, DKIM, and DMARC authentication for all domains hosted with us.

SPF (Sender Policy Framework) validates that emails from your domain are sent from authorized email servers. This prevents spammers from forging emails that appear to come from your domain.

DKIM (DomainKeys Identified Mail) adds a digital signature to your outgoing emails, allowing receiving servers to verify that the message hasn't been altered in transit and confirming it genuinely originated from your domain.

DMARC (Domain-based Message Authentication, Reporting and Conformance) works together with SPF and DKIM to provide an additional layer of protection. It specifies how receiving servers should handle emails that fail authentication checks and can be configured to provide reports on email activity for your domain.

Beyond authentication, we continuously monitor and protect your sender reputation. All outgoing email is routed through clean, high-reputation IP addresses. We actively monitor for blacklist issues, and if an IP address is ever listed, we act immediately — investigating the cause, working to delist it, and rotating to a fresh IP to ensure uninterrupted email delivery. We also proactively detect and stop abuse to keep your domain trusted. Unlike email sent from mass VPS or home networks (often blocklisted), our curated infrastructure ensures strong deliverability.