Over 1,000,000 resolved tickets!

At ICDSoft, we place emphasis on superior customer care. Our staff is very experienced and always eager to assist you. More than 70% of our customers come to us referred by a current ICDSoft client. The reason is obvious - our support is simply the best!
Testimonials

Highest Rated Hosting on Trustpilot

EXCELLENT
based on 5.0 out of 5 from 679 reviews at
TrustScore 5.0  679 reviews
Excellent support team!
The support team answered within seconds and provided a solution to my problem shortly thereafter. Thank you ICDSoft!
Great web host!
I have been using ICDSoft for over 15 years, and I cannot say enough about how great the experience has been. They are by far the most reliable service I have ever used when it comes to support responsiveness. Full review
ICDSoft
ICDSoft — 5 stars! The best support for many years. The entire team and technicians are to be congratulated. I always recommend your professionalism. Thank you very much!
Best support ever
Best support ever! All servers runs fast and reliable. My hosting provider for about 20 years.
I have NO complaints!
I have been using ICDSoft for many years and have only had a few problems over those years, never a problem with the web hosting itself but my understanding of various things. Full review
It doesn't matter what time of the day
It doesn't matter what time of the day or night, when I contact ICDSoft Support they respond immediately. Their 5-Star+ support and service is incredible and the reason I stay with ICDSoft and recommend them to others.
ICDSoft support is the best
ICDSoft support is the best in the business. Get a correct answer to an issue in minutes - and that was before AI.

Highly qualified and experienced professionals

Our Support Team comprises highly qualified and talented professionals with diverse backgrounds and experience in the IT field. All members of the support team have at least 5 years of experience, and are on senior level. They will make sure every question is answered to your satisfaction. You can ask anything you want, and your request will be addressed professionally and in a timely manner.

Email Us

15-minute response guarantee for all support tickets

Is your current host taking days to return your tech support requests? We respond to each support ticket within 15 minutes, and to each email message within 1 hour. Guaranteed!

One more fact - our average ticket resolution time is 7 minutes. You read that correctly - our Support Team has processed more than 1,000,000 support tickets with 7 (seven) minutes response and resolution time.

Live Chat

24/7 state-of-the-art tech support ticketing system

Open a tech support ticket via an online, easy to use form. Then just allow several minutes to get an answer and resolution. The entire process is rather simple, and you will be notified by e-mail and an instant notification in your Account Panel once your ticket is answered. Your ticket history is available at a glance for future references, making it easy to find answers to previous questions.

Post Ticket

Web agencies and resellers

Focus on your business while we take care of customer support for you. As our partner, your clients will get full white-label 24/7 support from our support team. Any billing and accounting questions will be redirected to you, but anything else will be handled by our support team quickly and professionally.

Online Documentation

Building your website

Uploading to our servers

Our Control Panel

Designed and developed in-house

WordPress

Dealing with various WordPress issues

E-mail

Configuring mailboxes and filtering spam

Billing and services

Ordering and managing our services

Reseller information

Setting up a store and reselling our services

SSL certificates

Using commercial and free SSL certificates

Other resources

Additional information about our services

All Servers Are Up And Operational

99.998%

Average Uptime For All Servers