The raw Apache access logs, as well as the FTP access logs for the account, are available in the /home/$USER/logs folder on the server. This folder is accessible through the File Manager of the hosting Control Panel, and through FTP.

To access the logs folder with the File Manager and download log files over HTTP, you need to:

  1. Go to the File Manager section of your hosting Control Panel.
  2. Click on the folder icon or link next to Log files.
  3. You will see a directory structure with the available log files for your account with a subfolder for each separate month. You can locate the files you need and download them by clicking on them.

To download log files over FTP, you need to log in to your account via FTP and change the working directory to /logs (make sure that you include the leading slash). You will find the logs in that directory. Note that the FTP user you use should have access to the root (/) or logs (/logs) directory of the account.

We also provide log analysis tools that are readily available with your hosting account. You can access them on the Site Statistics page of the Control Panel.

For information on viewing the error log, as well as the access log, of the web server in near real time, please refer to the Live HTTP Logs article. 

The mail logs are not available for download; however, you can search for incoming and outgoing messages for your hosting account's mailboxes through the Logs section in the Control Panel. More details on how to search for specific messages are available in our Searching for messages in the mail server logs article.