Changing details/options of the Reseller account

To change the details of your reseller account, you need to click on the Account & Clients > My Account section in the left menu. You will be introduced to a new screen with a sub-menu.

The sub-menu contains the following links:

Contact Details
Shows the details about your reseller profile, and allows you to apply changes. This section also allows you to change the username with which you log in to your Account Panel.

Invoice Details
Allows you to specify the default invoicing details for your reseller account which will be automatically populated on the payment page for orders placed via the Account Panel. If no invoice details are set, the contact details of the account will be populated.

Control Panel Branding

This section is split into two subsections:

1. Control Panel Branding

Allows you to show your brand name and logo in the hosting Control Panel for accounts with "No Client - Reseller Managed" client management setup. The options here are as follows:

  • Show custom branding in Control Panel - this option enables or disables the custom branding.
  • Brand name - enter the name of your company, brand, or organization. This name is displayed in the Control Panel when branding is enabled.
  • Your Site URL - specify your website address. The brand name in the Control Panel links to this URL, allowing customers to quickly access your website.
  • Custom logo - upload a logo for use in the main navigation area of the Control Panel. Click the info icon for more information about the recommended size and supported file types.
  • Custom logo (small) and favicon - upload a smaller version of your logo. This image is used in the collapsed Control Panel sidebar and as the browser favicon displayed in tabs and bookmarks. Click the info icon for more information about image sizes and supported file types.

Click Save to apply the branding configuration.

2. Doing Business As

Allows you to set auxiliary contact information that will show up in the Marketplace section of the hosting Control Panel. This is useful if you want your clients to see specific contact details or a custom message in their Marketplace section.

To add a contact, click the Add button. You will be able to create a new contact, or select an existing one. You can manage your contacts via the Contacts section.

If you have already added a contact, you can edit it by clicking on its Edit button. You can control whether to show the custom information in the Control Panel via the ON/OFF toggle on this page. To detach the contact, use the Detach button.

Here is detailed information about how the "Doing Business As" contact information is shown in the Control Panel for a hosting account:

  • For an account with billing management set to "No Client - Reseller Managed":
    • If a "Doing Business As" contact has been added for your reseller account via the My Account > Control Panel Branding > Doing Business As subsection, it will show up in the Marketplace section of the Control Panel.
    • If a "Doing Business As" contact has been added for a particular hosting account via its management section > Doing Business As, it will override the reseller contact and show up in the Marketplace section instead.
    • If no "Doing Business As" contact has been added, a generic message to contact the hosting provider will be shown in the Marketplace section.
  • For an account in an online store:
    • If the Account Panel for clients has been enabled, the client will see information on how to access it. No "Doing Business As" contact information will be shown in this case.
    • If the Account Panel for clients has not been enabled, the client will see the contact information following the logic for a "No Client - Reseller Managed" account.

Password & Security 
Allows you to change the password of your reseller account as well as enable two-factor authentication for your account. You can find more information in the Two-factor authentication (2FA) help section.

Options
Allows you to change different options for your reseller account.

API Settings
Allows you to enable API access to your reseller account.

SureSupport Account
A support account will be automatically created for you. You can check the connection status and disconnect the account in this section.

Custom Templates
For more information on how to edit the custom templates, refer to the Editing the default Welcome e-mail template and Changing the default index page help sections.